There is a 24 hour cancellation and reschedule policy. After 24 hours, you will be charged $65 for your scheduled appointment. It is to Right Mentality’s discretion to forfeit incurred charges.
The $135 is also charged for missed/no-show appointments for new and reoccurring clients.
After 10 minutes of being tardy, you are still responsible for the full fee and the session may not proceed and you may be asked to reschedule.
Your insurance does not cover late cancellation and missed appointment fees. You will be solely responsible for these fees.
*We appreciate prompt arrival for appointments. Please notify us at 832-757-5856 if you will be late or for late cancellation/rescheduling.
Before We Get Started
Once you schedule an appointment, you will be sent over electronic documents that should be filled out at least 1 hour after receipt of email. The documents consents of intake information needed to secure your appointment. If your documents are not completed, you may be asked to reschedule at a later time.
All information will be reviewed which limits the need to fill out any paperwork at the time of your appointment. You are asked to bring your drivers licenses, insurance card, and any other documentation requested for your chart.
Payments are collected at the start time of each session.
Beware when filing claims via insurance, the service must be rendered a medical necessity which means a diagnosis must be present. It also limits confidentiality between you and the therapist due to sharing of information for service reimbursement. Your therapist will explain more about your payment options at the time of service.
In addition, Right Mentality can provide all clients with insurance a Superbill to obtain service reimbursement from their insurance companies. It is suggested that you call your insurance provider to find out what Out-Of-Network fees they offer.
Receipts will either be given electronically or paper, if paid with cash. This is done for tax purposes.
Sliding scales are to the company’s discretion and may be granted to clients with financial restrictions.