Question 1

How do I schedule a consultation?

Accepted Answer

Our intake session is designed to build rapport and for your therapist to disclose how they can assist you. Our services and therapist's modalities are up-to-date and outlines each therapists' strengths. If there are any specific questions you may have, you can give us a call/text at 832-757-5856.

Question 2

What is Telehealth?

Accepted Answer

Telehealth uses digital tech like video calls and online chat to provide remote healthcare. At Right Mentality, it offers convenient mental health care from home, benefiting those with busy schedules, mobility issues, or living in remote areas. It ensures consistent therapy without travel, reducing stress. Our team provides high-quality mental health support through telehealth, regardless of location.

Question 3

I live in Texas but not in Houston. Can I schedule an appointment?

Accepted Answer

Yes! We are licensed in the state of Texas and can service anyone virtually through Telehealth.

Question 4

What if I am unsure if I need therapy?

Accepted Answer

Don’t hesitate to schedule an Intake Session. The misconception is that there has to be something wrong and that is FALSE.

Question 5

How many therapy sessions will I need?

Accepted Answer

While therapy is definitely a commitment, it does not have an immediate effect. Usually, it can take anywhere between 8-12 sessions before a client notices change. Although this is not definite, clients are encouraged to continue services until they and the therapist have reached the closing session.

Question 6

How confidential are sessions?

Accepted Answer

Sessions are very confidential. Aside from sharing information with your insurance for pay, you have 100% confidentiality with your therapist. However, if you disclose that you are actively a threat to yourself or someone else, your therapist may contact the mental health crisis line or 911 to assist with further assessment.

Question 7

I am trying to schedule an appointment and it is asking for my card information. Why?

Accepted Answer

Your card will not be charged until the time of service. In the event you do not cancel within 24 hours or no-show to your scheduled appointment, this card will be charged for the "late cancellation or no-show" fee. Your card will be use to collect payment at the time of service which includes full payment, co-pay, and dedcutible. This card may also be used to collect unpaid fees. All clients must have card on file.

Question 8

Can I use my insurance for sessions?

Accepted Answer

Yes! The use of insurance must be rendered a medical necessity which means a diagnosis must be present. This is determined during our intake process. Please be mindful that you may have to pay the full fee, if necessity or criteria is not met.

Question 9

Can you tell me my co-pay before I schedule?

Accepted Answer

Unfortunately, we do not verify co-pays until a client has scheduled and signed consents for us to do so. We recommend calling your insurance provider directly and asking for your benefit information before scheduling an appointment.

Question 10

Can I use my insurance for couples and family sessions?

Accepted Answer

This is case by case. Please speak with our admin for more information.

Question 11

For couples sessions, should my partner and I come separately?

Accepted Answer

We ask that couples attend their first session together. This helps your therapist get a better understanding of your needs. It may be later advised that you attend a session separately. However, couples sessions are generally attended together.

Question 12

What should I ask my insurance provider about coverage?

Accepted Answer

Ask if your health plan covers mental health or behavioral health. Be sure to ask your insurance provider if your deductible has been met. If so, ask what your co-pay/co-insurance is. Additionally, ask your employer about therapy services, as some employers offer points or reimbursements. Inquire if there are any restrictions.

Question 13

I want to use my EAP benefits. What do I need to do?

Accepted Answer

We are currently not accepting EAP, at this time!

Question 14

Do you accept HSA or Flex spending?

Accepted Answer

We do! As long as funds are on your card, we are able to charge the card for sessions.

Question 15

What do I need to bring to my session?

Accepted Answer

Of course, bring yourself and any others who will be attending session. We ask the client bring their driver licenses, insurance card, and any other essentials they would like to bring such as journal, tablet, pen, and etc.

Question 16

I need a letter for work, school, apartment or court. Can my therapist fill it out?"

Accepted Answer

Yes. Your therapist can provide letters or fill out forms for you. There is a $65 document fee. However, this service is for active clients who have attended a minimum of 6 sessions. This is case by case and based on therapists' recommendations and/or competency levels.
We do provide appointment letters.

Question 17

I don't have insurance and have limited funds. Do you have a sliding scale fee?

Accepted Answer

We recommend using Open Path for sliding scale services.

Question 18

I am out of state. What do I need to do to get started?

Accepted Answer

If you are located in one of the following states, South Carolina, Georgia, Mississippi or Florida, we can assist you with your mental health needs. You may schedule via our online portal.

Question 19

I am traveling outside of Texas, can I still see my therapist?

Accepted Answer

It is important to note that the state of Texas prohibits LPCs from seeing clients who are not physically within the state and you may be ask to reschedule.

Frequently asked questions

How do I schedule a consultation?

What is Telehealth?

I live in Texas but not in Houston. Can I schedule an appointment?

What if I am unsure if I need therapy?

How many therapy sessions will I need?

How confidential are sessions?

I am trying to schedule an appointment and it is asking for my card information. Why?

Can I use my insurance for sessions?

Can you tell me my co-pay before I schedule?

Can I use my insurance for couples and family sessions?

For couples sessions, should my partner and I come separately?

What should I ask my insurance provider about coverage?

I want to use my EAP benefits. What do I need to do?

Do you accept HSA or Flex spending?

What do I need to bring to my session?

I need a letter for work, school, apartment or court. Can my therapist fill it out?"

I don't have insurance and have limited funds. Do you have a sliding scale fee?

I am out of state. What do I need to do to get started?

I am traveling outside of Texas, can I still see my therapist?

Practice Location

Admin Hours

Right Mentality Mental Health & Wellness, PLLC
225 Matlage Way #182
Sugar Land, TX 77487
Telehealth for TX, GA, MS, SC & FL

Call/Text: 832-757-5856
Fax: 888-607-8961
Email: support@rightmentalitypllc.com

Monday: 9am -1pm
Tuesday: 9am -1pm
Wednesday: 9am - 1pm
Thursday: 9am - 1pm
Friday: 9am-1pm

Therapist's hours are Monday and Friday 9-1pm and Wednesday 9-3pm CST!

Frequently asked questions

How do I schedule a consultation?

What is Telehealth?

I live in Texas but not in Houston. Can I schedule an appointment?

What if I am unsure if I need therapy?

How many therapy sessions will I need?

How confidential are sessions?

I am trying to schedule an appointment and it is asking for my card information. Why?

Can I use my insurance for sessions?

Can you tell me my co-pay before I schedule?

Can I use my insurance for couples and family sessions?

For couples sessions, should my partner and I come separately?

What should I ask my insurance provider about coverage?

I want to use my EAP benefits. What do I need to do?

Do you accept HSA or Flex spending?

What do I need to bring to my session?

I need a letter for work, school, apartment or court. Can my therapist fill it out?"

I don't have insurance and have limited funds. Do you have a sliding scale fee?

I am out of state. What do I need to do to get started?

I am traveling outside of Texas, can I still see my therapist?

Practice Location

Admin Hours

Right Mentality Mental Health & Wellness, PLLC 225 Matlage Way #182 Sugar Land, TX 77487 Telehealth for TX, GA, MS, SC & FL Call/Text: 832-757-5856 Fax: 888-607-8961 Email: support@rightmentalitypllc.com

Monday: 9am -1pm Tuesday: 9am -1pm Wednesday: 9am - 1pm Thursday: 9am - 1pm Friday: 9am-1pm Therapist's hours are Monday and Friday 9-1pm and Wednesday 9-3pm CST!

Right Mentality Mental Health & Wellness, PLLC
225 Matlage Way #182
Sugar Land, TX 77487
Telehealth for TX, GA, MS, SC & FL

Call/Text: 832-757-5856
Fax: 888-607-8961
Email: support@rightmentalitypllc.com

Monday: 9am -1pm
Tuesday: 9am -1pm
Wednesday: 9am - 1pm
Thursday: 9am - 1pm
Friday: 9am-1pm

Therapist's hours are Monday and Friday 9-1pm and Wednesday 9-3pm CST!